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VIE - Customer Communications Manager - Andover (Boston)



Référence : 31668038
Date de dépot : 09/11/2019
Entreprise : SCHNEIDER ELECTRIC

Descriptif
Description : Schneider Electric est le spécialiste mondial de la gestion de l'énergie et des automatismes et a réalisé près de 27 milliards d'euros de chiffre d'affaires en 2015. Nos plus de 160 000 collaborateurs répondent aux besoins de clients dans plus de 100 pays en les aidant à gérer leur énergie et leurs processus de manière sûre fiable efficace et durable. Des interrupteurs les plus simples aux systèmes d'exploitation les plus complexes nos technologies logiciels et services permettent à nos clients d'optimiser la gestion et l'automatisation de leurs activités. Nos technologies connectées contribuent à repenser les industries à transformer les villes et à enrichir les vies de leurs habitants.
Chez Schneider Electric nous appelons cela : Life Is On (La vie s'illumine).
http://www.schneider-electric.fr


The VIE is an international program for young professionals between the age of 18 and 28 who are European Union nationals. In addition, the candidate cannot come from the country hosting the mission.

PLEASE NOTE that only applications submitted in English can be considered by our non-French speaking partners at Schneider Electric. Therefore, it is strongly recommended that you post your resume in English.


Get to know our company 
Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.
With global presence in over 100 countries, Schneider is the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. We provide integrated efficiency solutions, combining energy, automation and software.
In our global Ecosystem, we collaborate with the largest Partner, Integrator and Developer Community on our Open Platform to deliver real-time control and operational efficiency.
We believe that great people and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures that Life Is On everywhere, for everyone and at every moment.

http://www.schneider-electric.com/ 




Main missions

 
1/ Manage all customer facing communication for the EcoStruxure IT SaaS software portfolio to drive higher engagement, better product adoption and higher customer satisfaction
 
2/ Use the Customer Success Management tool, Totango, to create highly creative and innovative targeted email campaigns based on product usage, product adoption and/or other data input directly from the SaaS platform
 
3/ Build and manage Customer and Partner Success campaigns across various user segments in alignment with the software business strategy
 
4/ Research and suggest new technology and communication approaches to add to the stack to further support a better customer success experience
 
5/ Manage all in-app communication to customers, and in general secure consistent, human, engaged and high quality communication to customers across all channels available


Profil recherché
Profil recherché : Education: Master degree
 
Technical Field: Marketing and Communications
 
Work experience needed: Experience from similar external communications roles is considered a plus.
 
Requested languages (marked as bilingual, fluent, well known, basic knowledge): English, fluent.
 
Personal abilities or skills: Outgoing, curious, driven, creative, structured.






Schneider Electric Company Story: Our technology is everywhere watch the video

Niveau d'étude : Bac + 5 et plus : DEA, DESS, mastère, MBA...
Expérience : Entre 3 et 5 ans d'expérience
Lieu de la mission : Île-de-France - France
Poste(s) disponible(s) : 1
Poste de cadre : Suivant Profil
Contrat : Stage
Durée du contrat : Indéterminé
Début de la mission : 11/11/2019

Entreprise
Nom de l'entreprise : SCHNEIDER ELECTRIC
Site Web : http://www.schneider-electric.fr
Contact : Mademoiselle Basset Carine
Adresse : 2 chemin des sources
38240 MEYLAN
France



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