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Project Manager Contact Centres



Référence : 87059
Date de dépot : 17/09/2022
Entreprise : Accor
Description : Talents Handicap est un forum virtuel Emploi-Alternance-Formation dédié aux candidats en situation de handicap

Descriptif
Description : Job Description

 

Project Manager, Contact CentREs

 

 


Job title: PMO, CONTACT CENTRES
Location: Issy-les-Moulineaux, Tour Sequana
Department: Sales & Distribution


 

 

Key responsibilities

 

As a part of Contact Centres team, you will report directly to VP Guest Engagement, Care & Contact Centres. You will be working closely with different Contact Centres teams, coordinating, and supporting on different key projects, providing management reports, presentations, newsletters, and ease the communication and collaboration within the team.

 

Project Management


Establish frameworks and standards for Project Management
Create and formalize project reports and presentations
Monitor project health & progress, status and milestones across different projects


 

Facilitate team collaboration & communication


Help define and create rituals & governance for seamless team collaboration
Centralize information and provide regular updates to stakeholder teams


 

 

Profile

 

Knowledge and Experience

 


Bac +4/5, business or engineering school
2+ years solid experience in Project Management, Consulting
Experience in complex & large-scale projects
Experience in Contact Centres is a plus


 

 

Competencies / Skills

 


Strong interpersonal and communication skills
Strong organizational skills
Excellent presentation skills
Ability to work in a multi-cultural and fast-moving environment
Fluent in French & English, a third language is a plus


Profil recherché
Expérience : Débutant
Lieu de la mission : Île-de-France -
Poste(s) disponible(s) : 1
Poste de cadre : Non
Contrat : CDI
Début de la mission : Dès que possible

Entreprise
Nom de l'entreprise : Forum Emploi-Formation-Alternance: Talents Handicap
Site Web : http://www.talents-handicap.com
Activité : Talents Handicap est un forum virtuel Emploi-Alternance-Formation dédié aux candidats en situation de handicap
Contact : Monsieur Forum Talents Handicap
Adresse : *
***** *
France



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