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Intern User Insights Analyst

Référence : 87130
Date de dépot : 17/09/2022
Entreprise : Accor
Description : Talents Handicap est un forum virtuel Emploi-Alternance-Formation dédié aux candidats en situation de handicap

Description : Company description

Accor is a world leading hospitality group consisting of 5,300 properties and 10,000 food and beverage venues throughout 110 countries. The group has one of the industry’s most diverse and fully-integrated hospitality ecosystems encompassing more than 40 luxury, premium, midscale and economy hotel brands, entertainment and nightlife venues, restaurants and bars, branded private residences, shared accommodation properties, concierge services, co-working spaces and more.

Members benefit from the company’s comprehensive loyalty program – ALL - Accor Live Limitless – a daily lifestyle companion that provides access to a wide variety of rewards, services and experiences.

Through its global sustainability commitments (such as achieving Net Zero Carbon emissions by 2050, global elimination of single use plastics in its hotels’ guest experience, etc.), Accor Solidarity, RiiSE and ALL Heartist Fund initiatives, the Group is focused on driving positive action through business ethics, responsible tourism, environmental sustainability, community engagement, diversity and inclusivity.

Ready to join the team?

About the role

Accor is looking for an intern to join the Digital Factory department, within the Voice of Customer team for 6 months, starting September, in our Paris office. Possibility to work remotely until 4 days a week.

The Voice of Customer team is in charge of User Research and User Insights activities.

In a context of increasing opportunities to interact with our customers as well as a growing volume of data, the User Insights Analyst's mission is to capture what customers say and feel when using our products (digital channels) and to translate their (real) expectations in a process of continuous improvement, in close collaboration with the guest and hotel insights managers as well as all the Product and Design teams.

What you will do :

Monitor customer satisfaction across the digital products (websites, mobile application, tools for hotels), through relevant indicators and framework, at the key steps of the user journey.
Conduct user feedback analysis from main touch points (crossing qualitative and quantitative data) in order to identify main improvements/pain points and recommend areas of development
Set up and improve existing dashboards, to make data accessible and easily understandable
Upgrade and automate regular insights reports
Management of transversal project:

Continuous enhancements of customer listening process and existing feedback management tools
Create and enrich a knowledge base (Research & Insights Library) 
Enrich the team’s workspace (Notion) 
Assist with user testing (according needs)


What we are looking for

Master’s degree students looking for gap year/final year internship
A customer focus and data driven mindset
Rigorous, structured, tenacious
Experience with data visualization (e.g. Tableau, Power BI) and basic knowledge of web analytics could be appreciate
Curious, eager to learn constantly
Team player, comfortable both working independently as well as collaborating across teams
Excellent communication skills, many interactions within the department
Business English


Profil recherché
Expérience : Débutant
Lieu de la mission : Île-de-France -
Poste(s) disponible(s) : 1
Poste de cadre : Non
Contrat : Stage
Début de la mission : Dès que possible

Nom de l'entreprise : Forum Emploi-Formation-Alternance: Talents Handicap
Site Web : http://www.talents-handicap.com
Activité : Talents Handicap est un forum virtuel Emploi-Alternance-Formation dédié aux candidats en situation de handicap
Contact : Monsieur Forum Talents Handicap
Adresse : *
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