Amazon Tour Leader, Amazon Tours

Amazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Centers. As a Tour Leader, you will play a crucial role in showcasing Amazon's technology, innovative processes, and dedicated workforce to a diverse audience. This position offers a unique opportunity to highlight Amazon's rich history, our commitment to being Earth's Best Employer, and our ambitious Climate Pledge goals. We are seeking an enthusiastic individual with good communication skills and attention to detail in providing informative and engaging tours of their fulfillment center. The ideal candidate is passionate about technology, sustainability, and creating exceptional customer experiences.
At the end of each day, you'll review feedback from tour participants and contribute to continuous improvement efforts for the tour program.


Key job responsibilities
1. Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors.
2. Develop a deep understanding of Amazon's fulfillment processes, robotics technology, and company history.
3. Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge.
4. Highlight Amazon's commitment to employee development, safety, and well-being.
5. Educate visitors about Amazon's sustainability initiatives and the Climate Pledge.
6. Ensure tour groups adhere to all safety protocols and facility regulations.
7. Maintain positive site relationships and participate in site & community engagement activities
8. Staff and train Ambassador & Proxy teams
9. Respond to questions from tour participants accurately and professionally.
10. Collaborate with fulfillment center teams to stay updated on the latest developments and processes.
11. Maintain and update tour content to reflect new technologies and company initiatives.
12. Collect and report feedback from tour participants to improve the overall experience.


About the team
You'll be joining a passionate team of Tour Leaders and program managers around the world that are dedicated to showcasing Amazon's innovation and commitment to customer obsession. Our team works closely with various departments within the fulfillment center, including operations, robotics, human resources, and sustainability teams. We're a collaborative group that values creativity, continuous learning, and the ability to inspire others. As part of this team, you'll have the opportunity to contribute to the development of tour content and help shape the public's perception of Amazon's fulfillment operations.
This role offers an exciting opportunity to be at the forefront of Amazon's technological advancements while developing valuable public speaking and customer engagement skills. Join us in sharing Amazon's story and inspiring the next generation of innovators!

QUALIFICATIONS DE BASE
• Strong fluency in English and local language (French)
• Strong written and oral communication skills
• Public Speaking Experience
• Ability to conduct multiple tours per day (5 days per week) onsite in a Fufillment Center. This includes frequently walking around the building and going up and down stairs while ensuring groups are adhering to all safety procedures.

QUALIFICATIONS APPRÉCIÉES
• Experience in Fulfillment Operations
• Customer Service Experience
• Experience leading teams
• Tourism/Hospitality Industry Experience
• Ability to quickly adapt to a changing work environment and priorities -An entrepreneurial spirit, including the ability to work independently and autonomously


Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.