IT Support Engineer

Amazon, a global leader in e-commerce and technological innovation, is seeking an IT Support Engineer to join one of our fulfillment centers in France. In an environment where technology is at the heart of our operations, we are continuously revolutionizing how millions of customers receive their orders every day.

As an IT Support Engineer, you will play a crucial role in:

- Managing and optimizing our technological infrastructure
- Maintaining the performance and reliability of critical systems
- Implementing innovative solutions to improve operational efficiency
- Proactively resolving incidents and implementing preventive measures
What makes this position unique:
- Direct impact: Your actions directly influence the satisfaction of millions of customers across Europe
- Continuous innovation: Access to the latest technologies and participation in the digital transformation of logistics
- Professional development: Ongoing training, challenging projects, and opportunities for growth in an international environment
- Tech-driven culture: Collaboration with multidisciplinary teams passionate about technology and innovation

Amazon's dynamic environment requires:

- Ability to adapt quickly to changes
- A spirit of initiative and innovation
- A solution-oriented approach
- Commitment to operational excellence
- We value diversity in profiles and backgrounds, believing that a multiplicity of perspectives is a strength for innovation and best serving our customers. Join a team that constantly pushes the boundaries of what's possible in the field of automated logistics.

Are you ready to write the next chapter of Amazon's technological journey? Apply now and be part of shaping the future of e-commerce!

Key job responsibilities
CORE RESPONSIBILITIES

- Manage and maintain IT infrastructure including networks, servers, and security systems
- Provide technical support for hardware, software, and network-related issues
- Monitor system performance and conduct regular maintenance to ensure optimal operation
- Respond to and resolve IT incidents, following established procedures and SLAs
- Support end-users with technical issues and provide necessary training
TECHNICAL OPERATIONS

- Implement and maintain robust IT security measures to protect sensitive data
- Configure and manage network equipment, including switches, routers, and firewalls
- Perform system upgrades, patches, and security updates
- Manage backup and recovery processes
- Monitor and optimize system performance using various diagnostic tools
PROJECT WORK

- Participate in IT infrastructure projects from planning to implementation
- Collaborate with global IT teams on technology deployments
- Document technical processes and maintain system configurations
- Contribute to continuous improvement initiatives
- Assist in capacity planning and technical requirements gathering
COMMUNICATION & LEADERSHIP

- Work closely with various stakeholders to understand and meet business needs
- Provide regular status updates on ongoing projects and incidents
- Mentor junior team members and share technical knowledge
- Build and maintain strong relationships with vendors and service providers
- Participate in cross-functional team meetings and technical discussions
ON-CALL RESPONSIBILITIES

- Participate in on-call rotation to provide 24/7 support coverage
- Respond to critical incidents outside regular business hours when needed
- Ensure business continuity during system outages or emergencies

A day in the life
- Conduct daily system health checks and review monitoring alerts
- Respond to and prioritize IT support tickets from various departments
- Troubleshoot and resolve hardware, software, and network issues
- Perform routine maintenance tasks on servers and network equipment
- Update and maintain IT asset inventory
- Assist users with technical issues via phone, email, or in person
- Implement scheduled software updates and security patches
- Monitor network performance and security logs
- Collaborate with team members on ongoing projects and initiatives
- Attend daily stand-up meetings to discuss priorities and ongoing issues
- Manage user accounts, permissions, and access controls
- Conduct regular backups and verify data integrity
- Document all support activities and solutions in the ticketing system
- Perform proactive system checks to prevent potential issues
- Coordinate with vendors for hardware replacements or repairs
- Provide basic training to end-users on common IT procedures
- Monitor and manage print services across the facility
- Ensure compliance with IT policies and security protocols
- Participate in knowledge sharing sessions with the IT team
- Stay updated on new technologies and potential improvements to IT infrastructure

QUALIFICATIONS DE BASE
- Bachelor's degree in Computer Science, Information Technology, or related technical field (or equivalent practical experience)
- Strong knowledge of Windows Server and Linux operating systems
- Proven experience with network infrastructure and protocols (TCP/IP, DNS, DHCP)
- Experience with network security and firewall administration
- Proficiency in troubleshooting hardware and software issues
- Knowledge of IT service management frameworks (ITIL)
- Experience with monitoring tools and system diagnostics
- Strong understanding of IT security principles and best practices
- Proven track record of managing multiple priorities in a fast-paced environment
- Experience with backup and recovery procedures
- Ability to work flexible hours including on-call rotations
- Strong problem-solving and analytical skills
- Excellent written and verbal communication skills in English
- Valid work authorization in France
- Ability to lift up to 30 pounds / 15 kg when necessary
- Willingness to travel occasionally to other sites (up to 10%)
Technical Competencies:

- Experience with enterprise-level network equipment (Cisco preferred)
- Knowledge of virtualization technologies (VMware, Hyper-V)
- Familiarity with scripting languages (PowerShell, Python, or Shell scripting)
- Understanding of cloud technologies (AWS experience is a plus)
- Experience with Active Directory and Group Policy management
- Knowledge of database systems and SQL basics
Certifications (one or more preferred):

- CompTIA A+, Network+, or Security+
- Microsoft Certified: Azure Administrator Associate
- Cisco CCNA
- AWS Certified Solutions Architect
- ITIL Foundation
QUALIFICATIONS APPRÉCIÉES
- Master's degree in Computer Science, Information Technology, or related field
- Previous experience in e-commerce or logistics environments
- Strong expertise in automation and scripting (Python, PowerShell, Shell scripting)
- Advanced knowledge of AWS services and cloud infrastructure
- Experience with containerization technologies (Docker, Kubernetes)
- Proven track record of leading technical projects and implementations
- Advanced networking knowledge including SD-WAN and network security
- Experience with configuration management tools (Ansible, Puppet, Chef)
- Strong background in IT security and compliance frameworks
- Experience with monitoring and logging solutions (Splunk, ELK Stack)
- Knowledge of CI/CD pipelines and DevOps practices
- Previous experience mentoring junior team members
- Multilingual capabilities (French and English required, additional languages a plus)
- ITIL v4 certification
Advanced certifications such as:
- AWS Professional level certifications
- Cisco CCNP or higher
- Microsoft Azure Solutions Architect
- Red Hat Certified Engineer (RHCE)
- Experience with disaster recovery planning and implementation
- Proven ability to drive process improvements and optimization
- Strong vendor management experience
- Background in capacity planning and budget management
- Experience with agile methodologies
- Demonstrated ability to work effectively in cross-functional teams
- Track record of contributing to technical documentation and knowledge bases

Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.