Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
The role
Reporting directly to the France commercial director, the Head of Regions is a core member of the FR Commercial Leadership team. You will own the development and delivery of the strategic and operational plans across a broad geography, including the management of major cities like Bordeaux, Lyon, Marseille, Lille or Strasbourg. You will manage a team of 30+ highly committed individuals (regional, city and account managers).
This role has a significant impact in terms of revenue growth, customer satisfaction, P&L performance and employee engagement. The successful candidate will have a proven track record of delivering commercial results whilst demonstrating the key skills required for success including: analytical rigour, bias for action, strong people leadership skills, strategic thinking, customer orientation, commercial acumen, impeccable stakeholder management, and excellent operating discipline.
What you’ll be doing:
Building, coaching and leading an exceptional commercial team that is engaged, inclusive and high-performing
Foster collaboration throughout the organisation, demonstrating a deep understanding of stakeholder objectives and priorities, and understanding the benefit and importance of strong central / local collaboration.
Define and drive the consumer value proposition (CVP) by key locations across your region, agreeing plans with your Regional Managers and City Managers that ensure Deliveroo achieves its strategic goals locally
Be the face of Deliveroo for your region positively influencing across all three sides of the Deliveroo marketplace and with local interested parties
Build effective relationships with all senior leaders of our major mid-market partners in your regions
Manage the P&L for your regions to achieve or exceed our financial objectives
Requirements
We are looking for candidates with 10+ years of relevant experience in managing high-growth consumer facing businesses with a need for locally tailored value propositions. Prior people leadership experience is essential, whilst experience leading sales teams and understanding retail or restaurant operations would be a definite plus.
You’ll also need to have:
Exceptionally strong commercial skills (notably selling and negotiation) with broad experience in business development, marketing and general management
Consistent track record of achieving and exceeding targets and unlocking meaningful business growth in a business already at scale
Excellent commercial judgement based upon a strong vision for the market, backed by a rigorous and data-driven approach to identifying, prioritising and tackling opportunities
Outstanding ability to establish effective B2B working relationships with a wide-range of business contacts at both leadership and operational levels and the diplomatic ability to manage the different, and sometimes conflicting, needs of stakeholders within this network
Stellar people management skills with a history of attracting and developing exceptional talent
Deep analytical capability embracing a data-driven approach to problems. Strong financial acumen and understanding of P&L management and an ability to drive unit economics, develop and manage budgets
Confident communication skills with the ability to influence stakeholders across the organisation. Able to earn trust and respect with partner teams whilst keeping their own team and partner teams accountable to the highest standards
A proven track record of delivering in a rapidly changing environment, dealing with ambiguity, and in high-pressure situations working to tight deadlines
The resilience and resourcefulness to pursue opportunities relentlessly and with urgency.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, hybrid remote work, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. Deliveroo France was scored 98/100 on the Gender Equality Index 2024, demonstrating our commitment to diversity and equal opportunities. All you need is a passion for food and a desire to be part of one of the fastest growing companies in an exciting space.
